At Charles Simmons Immigration Solicitors, we take compliance, ethics, and client care as seriously as the legal advice we provide.
We operate under strict professional regulations to ensure every client receives honest, transparent, and high-quality service.

This page outlines the key principles and policies that govern our practice, in accordance with the Solicitors Regulation Authority (SRA) and UK law.

Our Regulatory Framework

Charles Simmons Immigration Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA).
Our SRA registration number will be displayed on all official correspondence and documents.

As an SRA-regulated firm, we are committed to:

• Acting in your best interests at all times.
• Providing services that are independent, confidential, and conflict-free.
• Ensuring our work is accurate, lawful, and compliant with the SRA Code of Conduct.
• Maintaining proper client-care procedures and professional indemnity insurance.

Client Care & Communication

We believe great legal service begins with great communication.
From your first consultation to the completion of your case, we promise to:

• Keep you informed of all developments in plain, accessible language.
• Provide clear estimates of costs and timelines.
• Respond to your queries promptly and courteously.
• Treat every client with respect, fairness, and professionalism.

Our client-care standards are reviewed regularly to ensure we continue meeting the highest expectations.

Confidentiality & Data Protection

Your privacy is paramount.
All client information is kept confidential in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We handle your personal data only for legitimate legal purposes and never share it with third parties without your consent (except where required by law).

For full details on how we handle data, please read our Privacy Policy.

Fees, Transparency & Complaints

• We operate a clear, transparent pricing policy, with written quotes before work begins.
• If you are dissatisfied with our service, we have a structured complaints process to resolve issues fairly and efficiently.
• Unresolved complaints may be referred to the Legal Ombudsman for independent review.

Details on complaints procedures and pricing are provided in our client-care letter when you instruct us.

Professional Indemnity Insurance

We maintain professional indemnity insurance that meets or exceeds the SRA’s minimum standards.
This protects clients in the unlikely event of a professional issue.
Details of our current insurer can be provided upon request.

Equality, Diversity & Inclusion

Charles Simmons Immigration Solicitors is committed to equality of opportunity for all clients, employees, and applicants.
We do not tolerate discrimination on any grounds, including age, gender, ethnicity, religion, disability, or sexual orientation.

Modern Slavery Statement

We fully support the principles of the Modern Slavery Act 2015 and have policies in place to ensure our firm, partners, and suppliers uphold human rights and ethical labour standards.

Contact Our Compliance Team

If you have a compliance-related enquiry or wish to request our regulatory details, please contact:

Compliance Officer
info@csisolicitors.com
020 8514 0000

Charles Simmons Immigration Solicitors
Authorised and regulated by the Solicitors Regulation Authority (SRA).
Serving clients with integrity, accountability, and professionalism since 2008.